Citizen Charter
Gram Panchayat Citizen Charter
A citizen charter is a document that specifies the services provided by the village panchayat to the people, the procedures for accessing them, the required documents, the time limit for receiving the service, and the grievance redressal mechanism.
A citizen charter typically includes:
A list of services provided by the village panchayat
Applications and documents required for each service
Service fee (if any)
Time limit for providing the service
Information about the concerned officials
Methods for filing complaints
Rights and responsibilities of the public
Example services
Birth and death registration
Marriage registration
Building construction permission
Ownership certificate
Residence certificate
Applications for various welfare schemes
Tax-related services
Simple definition
“A citizen charter is an official document that specifies the services provided by the village panchayat to the people, the procedures and time limits for receiving them.”